Refund & Cancellation
At Elvara, we follow a simple and fair return and refund policy. Please read the following terms before placing your order.
Return and Refund Eligibility
Return or refund requests must be submitted within 5 days of delivery.
For damaged or incorrect products, we may require a clear and unedited parcel opening video showing the outer packaging, inner packaging, and the product clearly.
The video should be recorded while opening the parcel for the first time. This helps us verify the condition of the product at the time of delivery.
Cases Eligible for Replacement or Refund
Wrong Product Received
If you receive a product different from what you ordered, please contact us within 5 days of delivery and provide the required video proof.
You may be eligible for:
Free Replacement: A replacement will be shipped within approximately 5–9 business days after approval.
Full Refund: The eligible amount will be refunded through the applicable payment method.
Damaged Product Received
If your product arrives damaged, please contact us within 5 days of delivery with clear video proof showing the damage.
After verification, you may be eligible for:
Free Replacement: A replacement will be shipped within approximately 5–9 business days after approval.
Full Refund: The eligible amount will be refunded through the applicable payment method.
Order Lost in Transit
If the courier partner confirms that your order has been lost in transit, we will offer either:
Free Replacement, subject to product availability
or
Full Refund of the eligible order amount.
Delayed Orders
Delivery times may sometimes be affected by courier delays, weather conditions, operational issues, or other circumstances beyond our control.
If an order remains undelivered for more than 15 business days after dispatch and the courier confirms a delivery delay, we may offer a suitable resolution, which may include store credit or another applicable solution.
Cases Not Eligible for Return or Refund
Returns or refunds may not be accepted in the following situations:
Late Request: The return or refund request is submitted more than 5 days after delivery.
Missing Proof: Required video proof is not provided for a damaged or incorrect product claim.
Edited or Unclear Video: The provided video has been edited, cut, or does not clearly show the parcel and product.
Incorrect Product or Size Ordered: The customer ordered the wrong product, size, color, or variant by mistake.
Minor Color Difference: A minor difference in color caused by lighting, photography, or different screen settings is not considered a product defect.
Customer-Related Delivery Issues: The order could not be delivered because of an incorrect address, the recipient was unavailable, or the customer refused to accept the parcel.
In cases where a new shipment is required due to incorrect information provided by the customer or refusal of delivery, additional shipping charges may apply.
Refund Processing
Once a return or refund request has been reviewed and approved, the refund will be processed through the applicable payment method.
For Cash on Delivery orders, we may require valid bank account or other payment details to process an approved refund.
The time taken for the refund to appear in your account may depend on the payment provider or bank.
Cancellation Policy
Before Shipping
You may request cancellation before your order has been shipped. Cancellation requests will be reviewed based on the order status.
After Shipping
Once an order has been shipped, it cannot normally be cancelled.
If you no longer wish to receive a shipped order, please contact us and we will guide you according to the applicable return and delivery terms.
Contact Us
For return, refund, or cancellation-related questions, please contact us:
Elvara
R3, Bhartiya Nagar, Bilaspur, Chhattisgarh – 495001, India
Phone: +91 7646834348
Email: elvara367@gmail.com